Monday, Tuesday, Wednesdays, and Friday : 10:00 a.m. - 5:00 p.m.
**Lunch - 12:00 till 1:00 p.m.**
Saturday : 10:00 a.m. - 3:00 p.m.
Closed on Thursdays, Sundays and holidays
*Dropping Off of instruments are done on Tuesdays, Wednesdays, Fridays and Saturdays by appointment only.
*New: Use the Drop Off schedule calendar to see available appointment times and to set up a time to drop off an instrument. Instruments will not be accepted without a confirmed appointment
*Picking up of instruments will be set up upon completion of workduring normal work hours
I can be reached either thru the Contact page, email (firstname.lastname@example.org) or by text at 508-261-5020 Again, dropping off of instruments is only scheduled thru the Contact Page. Please make sure you have a comfirmed appointment time by me to drop off an instrument. Thanks ...Fran...
Reminder: Please be sure to read the Shop Policy Page. This is now being strictly enforced without exceptions
Just to clear up any confusion.......claims are being made that I have referred customers over to someone in the E.Falmouth area. There is no truth to this what so ever. If there is any question or need for a referral, please contact me and I will be glad to recommend a qualified person if need be.
GMAIL USERS!!! : If you are waiting for a reply back from the Contact Page, PLEASE check your Spam folder for your gmail account. Gmail's updated email filters are now putting a lot of legitimate emails as spam. Once located, email@example.com must be marked as Not Spam!!
I am happy to announce that the web site and email are now with a new company and server. Too many problems with the old company. If you have tried to use the Contact Page and never heard back from me (my apologies), please try again as the first email probably never reached me at all. Again, my apologies.
All special orders (parts not carried in stock) will now be required to paid in full before ordering will occur
NEW : I am now a dealer for K & K Pickup Systems. If you have thought about a K & K Pickup System, I can now order direct from the company and install the system for you !!!
At this point in my career, I am no longer doing warranty service work for Taylor. I will still work on Taylor guitars, just not doing warranty service for them. Thank you.
**Telephone Service** - Service may distrupted temporarily for the next couple days as my number gets ported to another company. I apologize for any inconvenience.
The Contact Page has been updated and improved. If you had problems using it the past, you will find a noticable improvement and a much easier to use interface.
**Starting Sept. 6, 2011, I will not accept any third party drop offs for instruments. For example, dropping off of an instrument for another person outside of the owner. The few times that it happens, can lead to miscommunication between parties and what I'm led to believe is different than what the owner understands. It just makes things easier for everybody involved in the long run.
***Dropping off of instruments will now be accepted ONLY with a confirmed appointment. This is being implemented because of the people that insist on coming by at any time of day (or night) without any notice what so ever (leaving a message on the answering machine saying you will over later that day is not considered a confirmed appointment). Instruments will be accepted ONLY with a confirmed appointment. All others will be refused !!!
Warranty Service Center Update: Please check out the warranty Service Center page for an updated list of the companies I am now doing warranty work for.
When dropping off an instrument, I usually take time to put it on a bench and check it through while you are here. That way you get to see the same problems that I am seeing and this helps to prevent any surprises while work is in progress. A more accurate estimate can be had when taking the time with the customer. At the same time, I can make suggestions as to what to do to prevent the problem from re-occuring (esp. if it is a dryness or humidity problem). The more the customer stays on top of the conditions his instrument is kept in, the less damage to repair in the future and the market value stays up. Likewise, when picking up an instrument, I like to take the time to have the customer try things out while here so as to make sure things are setup to his/her liking. This usually will avoid any unnecessary trips back for re-adjustment. By doing appointments, I can plan to spend the proper time at both ends of the job with the customer, without interruption. This way the customer gets the instrument back and is happy and I don't have to worry about trying to fit the customer in on a return trip to make minor adjustments.
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